How do I place an order?
To order a hat, or make an enquiry, please fill in your details on the Sales/Enquiry page.
You will then be contacted via e-mail with a quote.
Full Payment is required when confirming your order.
Payment can be made via direct bank deposit or PayPal.
Once your hat/headpiece is complete, you will receive a photo of the design via e-mail. Amendments can be made if necessary before shipping.
How long will my order take?
Most designs are made-to-order and usually take about 1 to 2 weeks to complete before shipping.
In stock items will ship 1-3 days after your order is processed. Shipping time will vary depending on the country destination.
If you require your item urgently please contact us and we will do out best to accommodate you. Please order early for any important affairs or events such as the Melbourne Cup Carnival or Christmas.
Can a hat or headpiece be made in different colours other than what is shown on the website?
Most of the designs can be made in different colours, although it depends on the availability of supplies.
Top Hats can be ordered in a cast array of colours, you can find the colour chart here:
Can the trimmings on a hat or headpiece be changed (Flowers, feathers, longer Veiling etc)?
Yes, the trimmings can be changed to suit your requirements. Please indicate the changes when initially placing your order.
I would like to purchase your designs wholesale, who is eligible?
To be eligible to qualify for wholesale, you must have an ABN number. The minimum quantity is 10 designs per order. For more information, please fill in the enquiry form on the stockists page.
How do the hats and headpieces stay on my head?
Hats are secured to your head by thin elastic that tucks under your hair, or a hair comb will also hold the hat firmly in place. Headbands, barrette and aligator clips can be used as well for extra strength, depending on your hair type.
Do you need to know my head measurement when ordering a hat?
For Cocktail and Miniature hats, we do not require your head size, but we do for all other hats.
How do I measure my head?